You fix it by making sure every call gets answered or every missed call gets followed up in minutes, not hours. The homeowner does not care who or what answers. She cares that someone did, fast enough to still be the first name she remembers. Answering fast is what keeps you in the running. What you say once you pick up is what decides whether you stay there.
← Field Notes
The Real Cost of a Missed Call for Your Roofing Company
The cost of a missed call is higher than most roofers think. Here is the real math on what missed calls are costing your roofing company every year.
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