Field Notes Topic
Field Notes: Follow Up
Every Field Notes post tagged Follow Up.
Booked
Why the Day Three Roofing Follow-Up Call Closes More Jobs Than Day One
The roofing follow up call on day three closes more jobs than day one. Here is exactly what changes in a homeowner's head between those two phone calls.
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Booked
The Retail Roofing Customer Has No Insurance Claim. Here Is How to Close Them.
Retail roofing customers pay out of pocket with no claim driving them. Here is the framework for closing the cash-pay job every time.
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Booked
The Estimate Was Perfect. You Still Lost the Job. Here Is What Actually Happened.
You ran a great estimate. Then silence. Here is what she was thinking in the 48 hours after you left, and what the roofer who won did differently.
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Every post is one lesson from inside the Search-to-Booked Roofing System.